Shipping policy

At AYG Home Service, we strive to provide transparent, reliable, and efficient delivery services for all your premium custom furniture and home products.
1. Shipping Rates & Thresholds
We offer simple, flat-rate shipping based on your order total:
  • Orders of $100.00 USD and over: FREE Shipping.
  • Orders under $100.00 USD: A flat rate of $6.95 USD will be applied at checkout.
  • Note: All shipping fees are fully disclosed at checkout with no hidden logistics, surcharges, or handling fees.
2. Order Timeline (Cutoff, Handling & Transit)
To help you track your delivery accurately, we break down our fulfillment timelines into three clear phases:
  • Order Cutoff Time: 5:00 PM (CST) - Central Standard Time, Monday through Friday. Orders placed after this time will begin processing the following business day.
  • Handling / Processing Time: 1 to 3 business days, Monday through Friday. (Orders are not processed on weekends or national holidays).
  • Transit / Delivery Time: 3 to 7 business days in transit via our domestic freight and parcel carriers (such as UPS, FedEx, or specialized freight).
  • Total Estimated Delivery Time: Typically 4 to 10 business days from the day your order is successfully placed.
3. Shipping Destinations & Restrictions
  • We currently ship exclusively within the Continental United States (Lower 48 States).
  • Due to the size and weight of premium furniture, we cannot ship to P.O. Boxes, APO/FPO addresses, or US Territories (such as Puerto Rico or Guam).
4. Shipment Tracking & Delivery
  • Once your order has been dispatched, you will automatically receive a Shipment Confirmation Email containing your tracking number(s).
  • The tracking link will become active within 24–48 hours of shipment.
  • For oversized custom furniture shipments (such as dining tables or large cabinets), the freight carrier will call you to schedule a convenient delivery appointment.
5. Damaged Shipments
  • If your items arrive damaged due to transit, please document the damage with photos immediately.
  • Contact our support team within 48 hours of delivery, and we will arrange a replacement or repair at zero cost to you.
6. Contact Information
If you have any questions, require modifications to your scheduled delivery, or need further assistance, please contact our customer care team directly:
  • Company Name: AYG Home Service
  • Address: 6905 Pershing Rd, Stickney, IL 60402-3929
  • Phone: (312) 285-6709
  • Email: info@ayghomeservice.com